Skargi i Odwołania
Complaints and Appeals
Complaints and appeals are reviewed by the appropriate Certification Body of NASK in accordance with the principles of impartiality and reliability. They are considered by staff who were not involved in the related certification process and who have no conflict of interest with the complainant or appellant. The Certification Body of NASK does not engage in any discriminatory actions as a result of a complaint or an appeal against a decision.
An appeal or complaint is examined and resolved promptly, but no later than within 30 days. In justified cases, the processing time may be extended by an additional 30 calendar days, in which case the Certification Body will inform the appellant or complainant.
The Certification Body of NASK informs the appellant or complainant about the outcome of the appeal or complaint.
Appeals
Each client has the right to appeal against the decision of the appropriate Certification Body of NASK regarding the granting, withdrawal, suspension, or reduction of the certificate.
Each laboratory with the status of a licensed laboratory has the right to appeal against the decision of the Certification Body of NASK regarding the issuance, suspension or withdrawal of the status of a licensed laboratory.
The appeal must be submitted within 14 days of receiving the decision, either in writing to the correspondence address of NASK or by email to the following address: standard@nask.pl.
Complaints
Complaints about the certification activities of a specific Certification Body of NASK are accepted without time limits.